9-1-1 Quick Study Call Taking Mastery by Sue Pivetta

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Telecommunicators learn more about your profession with this quick study book. Call Taking Mastery is the first and only training to offer a 'TOOL BOX ' full of practical best practices. .This concise book explores competency levels, KSAs, tools and practical and useful information for Emergency Call Takers. As always Sue delivers some great thoughts on naming the best practices and 'ways of doing things right' from her popular workshop. Now packaged for your trainees without leaving home. .

About Sue Pivetta

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Published January 8, 2017 by 911 Professional Pride, Inc. 44 pages
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