The hospitality industry has been challenged with providing a successful service experience for guests. In a world where service is on the decline, industry professionals are searching for new methodologies to improve upon service. Servant leadership – a leadership model which espouses leadership through service to others, will be explored as an approach to understanding and resolving the issues surrounding service challenges within the hospitality industry.
About Kristin Widun
See more books from this Author
Published February 22, 2011
Business & Economics.