Active Listening by Michael H. Hoppe
Improve Your Ability to Listen and Lead

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Synopsis

Active listening is a person’s willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sharing. By learning and committing to the skills and behaviors of active listening, leaders can become more effective listeners and, over time, improve their ability to lead.
 

About Michael H. Hoppe

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This series of guidebooks draws on the practical knowledge that the Center for Creative Leadership (CCL) has generated, since its inception in 1970, through its research and educational activity conducted in partnership with hundreds of thousands of managers and executives. Much of this knowledge is shared-in a way that is distinct from the typical university department, professional association, or consultancy. CCL is not simply a collection of individual experts, although the individual credentials of its staff are impressive; rather it is a community, with its members holding certain principles in common and working together to understand and generate practical responses to today's leadership and organizational challenges.The purpose of the series is to provide managers with specific advice on how to complete a developmental task or solve a leadership challenge. In doing that, the series carries out CCL's mission to advance the understanding, practice, and development of leadership for the benefit of society worldwide.Joan Gurvis is the group manager of Individual Leader Development at CCL’s Greensboro campus. She has overall responsibility for CCL’s Leadership Development Program and Looking Glass Experience. She conducts these and other open-enrollment programs, does research, works with custom clients, and is a certified feedback specialist. Joan holds a B.S.N. from Duke University and an M.S.N. in nursing administration from the University of North Carolina at Greensboro.Gordon Patterson is a senior program associate at CCL’s Greensboro campus. He conducts CCL’s Leadership Development Program, Fundamentals of Leadership, Looking Glass Experience, Coaching for Development, and Awareness Program for Executive Excellence. He has also designed and delivered custom programs. Gordon holds a B.A. in literature from Ohio Wesleyan University.
 
Published August 15, 2011 by Pfeiffer. 36 pages
Genres: Business & Economics. Non-fiction

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