Boomerang! by Nick Drake-Knight

No critic rating

Waiting for minimum critic reviews


Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

About Nick Drake-Knight

See more books from this Author
Published January 7, 2008 by Matrix Digital Publishing. 260 pages
Genres: Business & Economics, Mystery, Thriller & Suspense, Literature & Fiction. Non-fiction

Rate this book!

Add Review