Built to Serve by Sanders
How to Drive the Bottom Line with People-First Practices

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Synopsis

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.

Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.

The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.

Treat your customers like partners Create a people-centered culture in a numbers-focused world Communicate your organization's vision Focus on strengths, not weaknesses Tie performance to the success of your mission Reduce your employee turnover Build communities connected by an emotional bond Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place

When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

 

About Sanders

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Catherine M. Sanders, PhD, is a clinical psychologist and certified grief therapist living in Colchester, Vermont, specializing in individuals who have suffered a traumatic loss. She has done extensive research into the effects of bereavement experienced by both individuals and families. Her work in the field dates back to 1968 when she began construction of the Grief Experience Inventory (GEI), a multidimensional measure of the grief experience and process. The GEI is utilized in research and clinical situations not only in this country but internationally as well. Currently, Dr. Sanders is Executive Director and Founder of the Center for the Study of Separation and Loss, a clearinghouse for the GEI. After completing her PhD at the University of South Florida, she founded and was director of the Loss and Bereavement Center where she consulted and provided training programs for professionals, conducted research, and taught graduate programs in death and dying at the University. She received both preand postdoctoral research awards from the National Institute of Mental Health to study the effects of bereavement on adults. In addition, she helped develop a bereavement training program for hospice nurses. She has written extensively in the area of bereavement and is the author of Grief: The Mourning After (Wiley), which was chosen by the American Library Association as one of the outstanding academic books of the year. She has also written Surviving Grief and Learning to Live Again (Wiley). Stephen R. Covey was born on October 24, 1932, in Salt Lake City, Utah. He received a degree in business administration from the University of Utah, an M.B.A. from Harvard Business School, and a D.R.E. from Brigham Young University. He was a teacher and administrator at Brigham Young University. In 1983, he founded the Covey Leadership Center, a training and consulting concern. He wrote numerous books on leadership, personal and organizational effectiveness, and family and interpersonal relationships. His best known book, The Seven Habits of Highly Effective People: Restoring the Character Ethic, first published in 1989. His other books include Principle Centered Leadership; First Things First: To Live, to Love, to Learn, and to Leave a Legacy; Daily Reflections for Highly Effective People; Seven Habits of Highly Effective Families; The 8th Habit: From Effectiveness to Greatness; and The 3rd Alternative. He received the Thomas More College Medallion and the Utah Symphony Fiftieth Anniversary Award in 1990, and the McFeely Award of the International Management Council for contributions and service in 1991. He died from injuries sustained in a bicycle accident on July 16, 2012 at the age of 79.
 
Published August 27, 2007 by McGraw-Hill. 273 pages
Genres: Business & Economics, Literature & Fiction. Non-fiction

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