Cockpit Confidential by Patrick Smith
Everything You Need to Know About Air Travel: Questions, Answers, and Reflections

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Most valuably, Mr. Smith has added new material, in the form of essays, on why airports are so lacking in the amenities and services travelers need, what makes foreign carriers' customer care superior...
-WSJ online

Synopsis

A New York Times bestseller

For millions of people, travel by air is a confounding, uncomfortable, and even fearful experience. Patrick Smith, airline pilot and author of the web's popular Ask the Pilot feature, separates the fact from fallacy and tells you everything you need to know...

•How planes fly, and a revealing look at the men and women who fly them
•Straight talk on turbulence, pilot training, and safety
•The real story on congestion, delays, and the dysfunction of the modern airport
•The myths and misconceptions of cabin air and cockpit automation
•Terrorism in perspective, and a provocative look at security
•Airfares, seating woes, and the pitfalls of airline customer service
•The colors and cultures of the airlines we love to hate

Cockpit Confidential covers not only the nuts and bolts of flying, but also the grand theater of air travel, from airport architecture to inflight service to the excitement of travel abroad. It's a thoughtful, funny, at times deeply personal look into the strange and misunderstood world of commercial flying.

It's the ideal book for frequent flyers, nervous passengers, and global travelers.

Refreshed and vastly expanded from the original Ask the Pilot, with approximately 75 percent new material.

 

About Patrick Smith

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PATRICK A. SMITH is on faculty in the Department of English at Bainbridge College in Bainbridge, Georgia. His most recent work is "The True Bones of My Life: Essays on the Fiction of Jim Harrison" (2002).
 
Published May 7, 2013 by Sourcebooks. 320 pages
Genres: Education & Reference, Travel, Professional & Technical. Non-fiction
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WSJ online

Above average
Reviewed by SUSAN CAREY on Jun 14 2013

Most valuably, Mr. Smith has added new material, in the form of essays, on why airports are so lacking in the amenities and services travelers need, what makes foreign carriers' customer care superior...

Read Full Review of Cockpit Confidential: Everyth... | See more reviews from WSJ online

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