Communication Skills for Pharmacists by Bruce Berger
Building Relationships, Improving Patient Care

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Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care.• 15 chapters from the previous edition cover key communication skills for pharmacists, such as listening and empathic responding, supportive communication, persuasive communication, assertiveness, and conflict management; provide help for patients in accepting the behavior changes needed to manage their illness; and explore ways to become culturally competent to provide quality care for all patients. Key Features:
• A new chapter tells how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma.
• Another new chapter describes the way limited literacy or limited health literacy can affect patient outcomes and how pharmacists can identify and help overcome such limitations in their patients.
• The expanded chapter on managing change emphasizes the use of motivational interviewing.
• Dozens of examples share good and bad pharmacist–patient and pharmacist–physician dialogues.
• Guidelines tell how to contact a physician and then build rapport and discuss drug-related problems with him or her.
• Questions for reflection appear at the end of each chapter.

About Bruce Berger

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Bruce A. Berger, PhD, RPh is Professor and Head of Pharmacy Care Systems at the Auburn University Harrison School of Pharmacy, Auburn University. He is the recipient of the first American Association of Colleges of Pharmacy Award of Excellence for his communication research.
Published January 1, 2009 by American Pharmacists Association. 258 pages
Genres: Professional & Technical, Business & Economics. Non-fiction

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