Conversation Transformation by Ben Benjamin
Recognize and Overcome the 6 Most Destructive Communication Patterns

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Synopsis

One of the New York Post's Top 10 Best Career Books of 2012

Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:

AWARENESS

Learn to recognize an ineffective communication pattern the instant it occurs

ACTION

Use specific new strategies to turn the conversation in a better direction

PRACTICE

Engage in repeated, structured practice to turn those actions into new habits

Praise for Conversation Transformation:

“Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.”
—SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations

”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.”
—SENATOR JOHN F. KERRY

“Practical, inspiring, and powerful. You will never look at your conversations the same way again.”
—SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand

 

About Ben Benjamin

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Ben E. Benjamin, Ph.D., (Cambridge, MA) is a communications consultant, business coach, writer, and entrepreneur who provides advanced facilitation training to help organizations resolve conflicts and hold more effective meetings. A certified Senior SAVI® Trainer, he has developed and led customized communications workshops for a wide range of organizations-including various business sectors, such as finance, legal, and manufacturing, as well as educational, healthcare, and religious institutions. Benjamin is author of hundreds of articles, as well as several books.Amy Yeager (Arlington, MA) is a certified Senior SAVI Trainer who has designed and led SAVI training for multinational corporations, schools, healthcare organizations, and other nonprofit institutions, and Web-based seminars for ongoing skill development. Yeager has designed course materials for a variety of training programs, including most of the SAVI manuals currently in use and co-authored many SAVI-related articles and instructional aids.Anita Simon, Ed.D., (Harrisburg, PA) is co-developer (with Yvonne Agazarian) of SAVI®. She has been writing about this system since 1965, and has delivered numerous workshops on SAVI® and related topics at a variety of professional conferences in the fields of psychotherapy, human resources, and education. Over the past decade, she has focused much of her attention on SAVI® curriculum development and on mentoring a small group of senior SAVI® trainers (including her Conversation Transformation co-authors).
 
Published January 1, 2012 by McGraw-Hill Digital. 257 pages
Genres: Business & Economics, Education & Reference. Non-fiction

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