Crisis Leadership Now by Laurence Barton
A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal

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Synopsis

Why do some managers shine during a high-level crisis while others stumble? Those who have an action plan in place are the ones who can react quickly, manage rumors, and respond to victims and stakeholders sincerely and adequately while keeping their organization afloat.

Leading crisis management expert Laurence Barton has spent more than two decades consulting with top companies on how to anticipate and respond to workplace threats and tragedies. In Crisis Leadership Now he offers concrete solutions for managing disruptive events-from industrial accidents and acts of violence to embezzlement, product recalls, and terrorism. Barton takes you through his journey of advising senior executives on crisis events and examines:

The characteristics that define a true crisis Proven strategies to help you understand and respond to early warning signals Ways to mitigate threatening situations How to effectively communicate your decisions in a timely manner to employees, shareholders, customers, and other constituencies

In this forward-looking guide, Barton applies his corporate insider's insight to numerous case studies, demonstrating how such catastrophes happen to real companies and real people every day. These studies form a framework for building crisis management thinking into your company's strategic toolbox. Anticipating all forms of trouble, advising senior management and boards of directors about potential events, and devising a business recovery plan will allow your organization to rebound should tragedy strike.

Barton has also created an indispensable sample crisis management plan, and includes detailed templates for addressing a wide spectrum of incidents and threats. Arming you with an arsenal of strategies, tools, and know-how, Crisis Leadership Now ensures that your company's leaders will demonstrate confidence and implement solutions in the midst of chaos.

 

About Laurence Barton

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Dr. Larry Barton is president of DeVry Institute of Technology in Phoenix, AZ. He is a leading expert in crisis management and management communications, and has authored two books for ITP: Crisis In Organizations (1993, second edition forthcoming March 2000) and Ethics: The Enemy In The Workplace (1995). Dr. Barton served as Director of Issues Management of Motorola, Inc., from 1994-95, managing global public relations for the technology giant. He was promoted to Vice President of Communications and Public Affairs in 1995 and led global PR for the company's semiconductor division until he decided to return to academe last year. Dr. Barton taught organizational behavior and crisis communication at Boston College, the University of Nevada at Las Vegas, Harvard Business School and Penn State Graduate Center prior to being named president of DeVry in 1999. He received a coveted Fulbright Senior Fellow Award in 1994, studying comparative Japanese management of crises such as product recalls and workplace violence. He was named Teacher of the Year in 1992 by the Board of Regents of the University of Nevada. As a consultant, Dr. Barton has managed response to over 300 serious incidents worldwide, including extortion, terrorism targeting industry, environmental incidents and rumors in the workplace. He has written for over 35 refereed academic journals worldwide and is the editor of seven books. He has been interviewed on ABC Nightline and CNBC and profiled in The Wall Street Journal. Dr. Barton's research interests include crisis management, workplace violence and change management.
 
Published January 10, 2008 by McGraw-Hill. 361 pages
Genres: Business & Economics, Literature & Fiction. Non-fiction

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