Crisis Management in the Tourism Industry by Dirk Glaesser

No critic rating

Waiting for minimum critic reviews


The tourism industry is arguably one of the most important sources of income and foreign exchange, and is growing rapidly. However, national and international crises have huge negative economic consequences.

Crisis Management in the Tourism Industry aims to illustrate the theories and actions that can be taken to better understand consumer, economic and environmental reaction, in order for the businesses involved to be more prepared for such events. Now in its second edition, this text has been fully revised and extended to include recent events such as Bali, SARS and international terrorism, expanding sections such as:

* Terrorism and criminal activities
* Risk perceptions and the influencing variables
* The stakeholder concepts
* Analysis methods- visibility of advantages/disadvantages of methods
* Marketing instruments and best practices

Written by one of the world’s leading experts from the World Tourism Organisation, the book has global coverage, and presents international, up-to-date case studies and examples from countries such as the UK, Australia and USA.
The book provides discussion of:
* The influential effect of the mass media
How crises effect the purchase decision process
Destination branding/image and its manipulation
Preventative crises management and strategies

Crisis Management in the Tourism Industry is an essential guide to explaining how the tourism industry can prepare and succeed in the face of the effects of crises.

About Dirk Glaesser

See more books from this Author
Dr Dirk Glaesser is Chief of Publications at the World Tourism Organization. He is a lecturer at a number of universities and regularly speaks at industry conferences and events. In 2001, he received the academic award of the international tourism fair ITB for his work on Crisis Management in Tourism. He also serves as a senior reserve officer within the crisis management branch of the German Ministry of Defence.
Published February 18, 2004 by Routledge. 288 pages
Genres: Business & Economics, Self Help, Travel. Non-fiction

Rate this book!

Add Review