Crucial Conversations by Kerry Patterson
Tools for Talking When Stakes Are High

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When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life's difficult conversations.

About Kerry Patterson

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Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.
Published July 1, 2002 by McGraw-Hill Contemporary. 256 pages
Genres: Self Help, Education & Reference, Parenting & Relationships, Science & Math, Business & Economics, Health, Fitness & Dieting. Non-fiction

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Suite 101

Filled with how-to situations and self-tests to determine personal style, it's an easy to read book with some solid ways of working with yourself and others in critical issues.

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