"How do you keep your pride while being ordered around?
How do you serve people and feel like a worthwhile person?
How do you keep your integrity when you are forced to be nice to ""nasty"" people?
Customer Service: How to Survive it is a philosophy. It is not ""The A-Z"" of customer service. It is written from the perspective of the customer service representative from someone who played this role for over 15 years.
The goal of this book is to return to you your self respect and your integrity while working in a field where both of those often take a regular beating.
With a return of your self-respect you will also experience an increase in respect and empathy for those that you serve resulting in a much happier experience for all."
About Myles B. Pang
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Published March 20, 2009
Business & Economics, Self Help, Law & Philosophy.