Delay, Deny, Defend by Jay M. Feinman
Why Insurance Companies Don't Pay Claim and What You Can DoAbout It

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An expose of insurance injustice and a plan for consumers and lawmakers to fight it

Over the last two decades, insurance has become less of a safety net and more of a spider's web: sticky and complicated, designed to ensnare as much as to aid. Insurance companies now often try to delay payment of justified claims, deny payment altogether, and defend these actions by forcing claimants to enter litigation.

Jay M. Feinman, a legal scholar and insurance expert, explains how these trends developed, how the government ought to fix the system, and what the rest of us can do to protect ourselves. He shows that the denial of valid claims is not occasional or accidental or the fault of a few bad employees. It's the result of an increasing and systematic focus on maximizing profits by major companies such as Allstate and State Farm.

Citing dozens of stories of victims who were unfairly denied payment, Feinman explains how people can be more cautious when shopping for policies and what to do when pursuing a disputed claim. He also lays out a plan for the legal reforms needed to prevent future abuses. This exposé will help drive the discussion of this increasingly hot- button issue.


About Jay M. Feinman

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Jay M. Feinman is Distinguished Professor at Rutgers University School of Law at Camden. An expert on contract law, tort law, legal education, and legal theory, Feinman is the author of five books and more than fifty articles. He lives in Haddonfield, New Jersey.
Published March 18, 2010 by Portfolio Hardcover. 256 pages
Genres: Business & Economics. Non-fiction

Unrated Critic Reviews for Delay, Deny, Defend

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“Insurance is the great protector of the American middle class, but only when it works.” Jay Feinman’s premise is that the property and casualty insurance industry is a profit seeking one that makes the majority of its profits from investment income.

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Delay, Deny, Defend: Why Insurance Companies Don't Pay Claim and What You Can Do About It .

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