Delivering Happiness by Tony Hsieh
A Path to Profits, Passion, and Purpose

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Synopsis

Pay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
 

About Tony Hsieh

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Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
 
Published May 20, 2010 by Business Plus. 255 pages
Genres: Business & Economics, Comics & Graphic Novels, Biographies & Memoirs, Self Help, Education & Reference. Non-fiction
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Unrated Critic Reviews for Delivering Happiness

Publishers Weekly

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Zappos CEO Hsieh offers a compelling account of his transformation from callow Harvard student entrepreneur through his years as a dot-com wunderkind to the creator of a formidable brand.

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The Wall Street Journal

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Mr. Hsieh took the offensive, deciding that Zappos should try to achieve the world's best customer service.

Jun 07 2010 | Read Full Review of Delivering Happiness: A Path ...

Portland Book Review

I bet you will find something that will interest you wp.me/P2DwkQ-bv0 5 stars for a cleverly devised mystery set in PDX a must read for the tween reader in your family wp.me/p2DwkQ-cmT http://t.co/FN0NuUFC Delivering Happiness: A Path to Profits, Passion, and Purpose is written by Tony Hs...

Nov 30 2010 | Read Full Review of Delivering Happiness: A Path ...

Small Business Trends

but if they love you, they’ll promote the heck out of you (UPS) How the company decided to brand through customer service and how it transformed the company Why the company is headquartered in Las Vegas The Zappos hiring and training program – examples and details If you focus on the “Wow” ex...

Jun 05 2010 | Read Full Review of Delivering Happiness: A Path ...

News Review.

If you don’t know who Tony Hsieh is, you’ve probably heard of his company, Zappos.com.

Feb 03 2011 | Read Full Review of Delivering Happiness: A Path ...

Ford Literary Blog

Most of the book is the tale about Zappos, how the company survived on the brink of bankruptcy for years, barely making payroll, then became an overnight success.

Nov 29 2010 | Read Full Review of Delivering Happiness: A Path ...

Inc.

My goal at 800-CEO-READ has been to create a company focused on the customer experience, not only connecting customers with the books and knowledge they need, but also offering top-of-the-line customer service as modeled by such outstanding service companies as Nordstrom and Lands' End.

Jul 01 2010 | Read Full Review of Delivering Happiness: A Path ...

Reader Rating for Delivering Happiness
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rahul 1 May 2013

First half of the book was very engaging. It got a little slow in the middle when the author goes into corporate structure at Zappos but the book picked up pace towards the end. Recommended read fo...

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Alex Kutniy

Alex Kutniy 5 Sep 2013

Added the book to want to read list