E-Mail Etiquette by Shirley Taylor
(Success Skilss)

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E-mail is one of the greatest inventions of our lifetime – phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? E-mail can be used to stay in touch whether we are traveling or working from home. Perhaps we can relax standards when it comes to personal e-mails, but e-mailing for business purposes has reached a new dimension. People whose jobs never used to involve writing skills are now replying dozens of e-mails each day. But under such pressure to respond quickly, what happens to the quality of the messages exchanged? The bottom line remains: just as body language helps you to making an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results.

About Shirley Taylor

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Alison Lester was born on November 17, 1952, at Foster in Victotia Australia. She grew up in South Gippsland, Victoria, Australia on a farm overlooking the sea where she could ride her horse everyday. Alison was educated at a boarding school in Berwick, Victoria. She achieved a higher diploma in teaching at The Melbourne Teacher's College, where she trained as a secondary arts and crafts teacher. She was an art teacher and an illustrator for other people's titles before she began writing and illustrating her own. Alison taught for a while before starting a family and writing. Her first book was published in 1986. She has written and illustrated over 25 picture books. Her first novel was The Quicksand Pony won an Australian Young Readers Book Award and a Children's Book Council of America (CBCA) Book of the Year Award. Her picture books Clive Eats Alligators and the Journey Home each won a CBCA Picture Book of the Year Award.
Published April 1, 2009 by Marshall Cavendish Business. 184 pages
Genres: Self Help, Computers & Technology, Business & Economics. Non-fiction

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