Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter by Steve DiGioia

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Synopsis

Get Your Copy Today - Put More Money in Your Pocket Tomorrow!
***Learn how IMPROVING your customer service will INCREASE your tips!

Waiters, are you tired of working your butt off in restaurant after restaurant and never really making the money you deserve? Are you tired of not getting the BIG tips you want? Tips of 20% or more on every table? Then you NEED to read this book!

Based on 25+ years of experience, I detail proven tactics to make any customer feel special, feel as if THEIR enjoyment is YOUR primary concern.  This is the essence of the "WOW" customer service that we all are told to provide...but never actually taught how to do.  Isn't it about time we change that?

I won't waste your time telling you to crouch down table-side when you take the orders. I won't tell you to lightly touch the guest sometime during their meal, nor to give a mint or piece of candy to the guest when you present the check. This is the nonsense I read from other "experts" in the field of making bigger tips. This is insulting and demeans the professionalism of thousands of experienced waiters.

This book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests.  This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company.

I will teach you what really works...are you ready?

➨ "If you are the manager or owner of a restaurant then you should buy a copy of this book for very single member of your team." - by Simon Hazeldine - Best Selling Author of "Bare Knuckle Customer Service"

➨ "I very much enjoyed Steve DiGioia's book.  Anyone in the restaurant business should read this book. It will pay for itself in one night." - by Shep Hyken - Customer Service Expert, Speaker and New York Times and Wall Street Journal Bestselling Business Author

➨ "This book is clearly on the right track and the simplest way to express this is to say that I want the author to be my waiter." - by Paul Little - Owner, Little eBook Reviews


➨➨➨ Scroll up and grab a copy today.
 

About Steve DiGioia

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Author Steve DiGioia has been in the hotel & restaurant business, in one manner or another, for 25+ years. From a summer internship as a 16 year old "prep-cook" in Chicago, to Brooklyn NY banquet waiter, catering sales manager & room service manager, to restaurant director and director of banquets, then regional customer service trainer and coach, he has seen some of the best and worst at their trade. Known as "the ops guy" during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best names in the industry. Using a hands-on approach, he has developed multiple training programs and personally mentored countless employees that have successfully moved on to supervisor and senior management positions. Still active in the business, Steve has put together this collection of those same straightforward no-nonsense tactics that he continues to use, that will improve the customer service mindset of your employees. When that happens, the result is bigger tips for the employees and increased revenue and repeat business for your company.
 
Published May 13, 2013 by Steve DiGioia. 94 pages
Genres: Business & Economics. Non-fiction

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Steve DiGioia 20 Aug 2013

While the book is, as the title says, targeted at food servers it is more than that. Everyone having to do with food service, support, preparation, and management should read this book. It has some...

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