This is a new text for all those who become involved in the evaluation of performance or quality of occupational health services. Occupational health professionals within their everyday work are more frequently required to evaluate the service they provide, with greater emphasis now on meeting the needs of the 'customer'.
For those with little experience or training in formal evaluations, this text provides an overview of the concepts, principles and issues which they will encounter. It resolves issues of procedure and methodology and provides practical examples. The team of international contributors has provided an easy-to-read guide which will lead to improved service management and standards of performance, and better utility of the services provided.
About Ewa Menckel
See more books from this Author
Published August 31, 1999
by CRC Press.
Health, Fitness & Dieting, Computers & Technology, Nature & Wildlife, Professional & Technical, Science & Math.