For What It's Worth by Les Gold
Business Wisdom from a Pawnbroker

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...it's alternately interesting and charming, and even sweet.
-Publishers Weekly

Synopsis

Businesses these days talk a lot about figuring out what the customer wants. Well, here’s your first lesson: the customer doesn’t know what he wants. This book is going to show you how to convince him he wants the thing you’re selling.
 
Les Gold has been in business since age twelve, when he started selling used golf clubs from his dad’s basement. Now he owns Detroit’s biggest pawnshop, American Jewelry and Loan, and is the star of the hit reality TV show Hardcore Pawn.
 
As a third-generation pawnbroker, Gold grew up in the business, dealing with cus­tomers who could be unruly and violent as often as they were friendly. He became good at selling just about anything and at buying items for what they were worth. Although he started at his family’s small pawnshop, he has now expanded into a fifty-thousand-square-foot former bowling alley, making a thousand deals a day.
 
On any given day, he could be taking a vin­tage car in to pawn or chasing down a thief who’s just stolen a gold chain from the store. No business school in the world can teach you as much about buying, selling, negotiating, managing employees, dealing with customers, advertising, tracking trends, and predicting the economy’s ups and downs.
 
In this entertaining, honest book, Gold takes you inside some of his weirdest, wacki­est deals and steals. From the monkey his dad once took in to pawn to the deal Gold made for a stripper pole, he has no boundaries for what he considers to be part of his business—and neither should you.
 
You will learn:How to tell an emotional story when you’re selling—and take emotion out of the transaction when you’re buyingWhy judging your customers before you know them can kill a potential dealHow to deal with risk, both mental and physicalHow to communicate with employees (even if they’re your own kids)Why investing in relationships with your community is time well spentWhy your business should never be limited by what others tell you it should be 
No place in the world prepares you better for the working world than a pawnshop, and Les Gold takes you inside his shop to share what he’s learned from fifty-five years in the most interesting job in the world.
 

About Les Gold

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Les Gold has spent the last forty years as a Detroit pawnbroker. He owns the fifty-thousand square foot American Jewelry and Loan, which serves more than two hundred and fifty customers every hour. He also stars in the TruTV show Hardcore Pawn, now in its seventh season with more than two-and-a-half million weekly viewers. He lives in Detroit and works alongside his wife, son, and daughter. Visit pawndetroit.com
 
Published June 13, 2013 by Portfolio. 225 pages
Genres: Biographies & Memoirs, Business & Economics. Non-fiction
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Publishers Weekly

Good
on Jun 24 2013

...it's alternately interesting and charming, and even sweet.

Read Full Review of For What It's Worth: Business... | See more reviews from Publishers Weekly

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