Hospitality Information Systems and E-Commerce by Dana V. Tesone

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Up-to-date coverage of how technology impacts management in the hospitality industry In order to succeed in today's business world, hospitality managers must have a wealth of knowledge when it comes to technology. Hospitality Information Systems and E-Commerce provides this essential information. Covering the technology used in each segment of the hospitality industry - lodging, foodservice, and tourism - this insightful book emphasizes the management decisions necessary to purchase, implement, and execute technology initiatives in a hospitality operation. Packed with industry examples that illustrate the influence of technology on management and customer service, Hospitality Information Systems and E-Commerce:* Provides an overview of information technology basics, including computer hardware, software, and networks* Covers electronic commerce (e-commerce) and its impact on the hospitality industry, as well as how managers can implement successful e-commerce strategies into their business * Features interviews with information technology professionals in the hospitality industry* Includes "On the Job" vignettes that show readers how the concepts covered in each chapter translate into the management of a hospitality operation* Contains a practical glossary of technical terminologyHospitality Information Systems and E-Commerce offers an in-depth look at how hospitality managers can most effectively use technology to benefit their business, and is a must-have resource for students and professionals seeking to learn more about this cutting-edge topic.

About Dana V. Tesone

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REUVEN BAR-ON, an American-born Israeli psychologist, is the founding director of the Institute of Applied Intelligence in Denmark. He is also a member of the Collaborative to Advance Social and Emotional Learning at the University of Illinois and a member of the Consortium for Research on Emotional Intelligence in Organizations at Rutgers University in the US. Dr. Bar-On has been involved in defining, measuring and applying "emotional and social intelligence" since 1980.He coined the term "EQ" and developed the "EQ-i", the first test ofemotional intelligence to be published.
Published March 8, 2005 by Wiley. 304 pages
Genres: Education & Reference, Travel. Non-fiction