How to Tell Anyone Anything by Richard S. Gallagher
Breakthrough Techniques for Handling Difficult Conversations at Work

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Synopsis

No one likes to be criticized. But when feedback is necessary—whether it’s with a boss, someone we manage, or another co-worker—it takes great communication skills to successfully get the message across with feelings and relationships intact.
Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what’s wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism—and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.
 

About Richard S. Gallagher

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Rich Gallagher is a former customer service executive who has been described as "one of the founding fathers of modern customer support" by one of its leading professional societies. He heads a training and development firm in Ithaca, NY, and is the author of eight books including Great Customer Connections and What to Say to a Porcupine.
 
Published June 3, 2009 by AMACOM. 240 pages
Genres: Business & Economics, Health, Fitness & Dieting, Education & Reference, Self Help. Non-fiction

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