Interpersonal Skills at Work by John Hayes

No critic rating

Waiting for minimum critic reviews

Synopsis

In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful.

Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively.

This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.

 

About John Hayes

See more books from this Author
John Hayes was born in Cappamore, Co. Limerick in 1973. He joined Bruff Rugby Club at the age of 18 and after learning his trade as a prop at Shannon and Munster, made his first international appearance in February 2000 against Scotland. Hayes went on to have a record-making career for Munster and Ireland. He is the most capped Irish forward of all time and 12th most capped player in the world. He has also played over 200 games for Munster, winning the Heineken Cup with them twice in 2006 and 2008. Hayes has been on two Lions tours and he won the Six Nations Grand slam with Ireland in 2009.
 
Published June 27, 2002 by Routledge. 320 pages
Genres: Business & Economics, Health, Fitness & Dieting, Self Help, Parenting & Relationships, Professional & Technical. Non-fiction

Rate this book!

Add Review
×