Keeping Conflict Constructive by Michael A. Roberto
And Unleashing the Power of Divergent Thinking (FT Press Delivers Elements)

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This is the eBook version of the printed book.

This Element is an excerpt from Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus (ISBN: 9780137000630) by Michael A. Roberto. Available in print and digital formats.


Promoting constructive dialogue--and keeping it from degenerating into destructive, dysfunctional argument.


In many organizations, debates become dysfunctional before the leader recognizes the warning signs. Diagnosing these situations as they unfold represents a critical leadership capability. How does a leader discern whether a passionate debate among his advisers and subordinates stands on the verge of becoming dysfunctional? Imagine two scenarios....


About Michael A. Roberto

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Michael A. Roberto is a faculty member at the Harvard Business School. He teaches courses on general management, managerial decision making, and business strategy. Professor Roberto's research focuses on strategic decision-making processes and senior management teams. Recently, he has studied why catastrophic group or organizational failures happen, such as the Columbia space shuttle accident and the 1996 Mount Everest tragedy. Professor Roberto's work has been published in the Harvard Business Review, California Management Review, and The Leadership Quarterly. He has taught in the leadership development programs at a number of organizations including Morgan Stanley, Mars, The Home Depot, Novartis, and The World Bank. He has also consulted with organizations such as Johnson & Johnson, Lockheed Martin, Corporate Executive Board, and The Advisory Board. Professor Roberto earned an M.B.A. with High Distinction and a doctorate from the Harvard Business School. While pursuing graduate studies at Harvard, he taught the introductory undergraduate course in economic theory, twice winning Harvard's Allyn Young Prize for Teaching in Economics. He lives in Holliston, Massachusetts with his wife, Kristin, and his two daughters, Grace and Celia. © Copyright Pearson Education. All rights reserved.
Published July 29, 2010 by FT Press. 12 pages
Genres: Business & Economics. Non-fiction

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