Leading Chaos by Alexandria A. Windcaller
An Essential Guide to Conflict Management, Revised Edition

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This Revised Edition of Alexandria A. Windcaller s Leading Chaos; An Essential Guide To Conflict Management explores in further depth the safety based Goal-Oriented Intervention as used in the Response Crisis Intervention Model. 'The Response Model has continued to evolve since 2002, when the first edition of this book was published. The Goal-Oriented Intervention, which provides the baseline protocol for interveners of Response, is now even more succinct and clear for the professional and non-professional interveners. Readers will find a more detailed review of such topics as Dropping the Content and Ten Tips for Re-directing Conflict. Chapter 8 The Model Relies on the Messenger has been completely reworked. It particularly addresses the role that each of us can play in leading chaos towards safety. The goals for each stage of conflict management have been fine-tuned and will help interveners succeed in answering that age-old question asked during a flash-point crisis 'What should I do?' This revised edition takes the guesswork out of conflict management.' -Alexandria A. Windcaller

About Alexandria A. Windcaller

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Windcaller is a conflict management specialist. She is the founder and director of Response Training Programs, a staff development consulting firm providing conflict management and debriefing programs to public schools, juvenile treatment facilities, acute care psychiatric hospitals, corrections, law enforcement, and military personnel. She was a certified emergency medical technician for sixteen years.
Published January 1, 2002 by Haley's. 148 pages
Genres: Political & Social Sciences.

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