Lean Six Sigma for Service, Chapter 5 by Michael George
The Value in Conquering Complexity

No critic rating

Waiting for minimum critic reviews

Synopsis

This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
 

About Michael George

See more books from this Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
 
Published June 24, 2003 by McGraw-Hill. 31 pages
Genres: Business & Economics. Non-fiction

Rate this book!

Add Review
×