Life is Sales by Gary L. Ford

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Synopsis

Life is about getting what you want, and sales skills can improve your life. In Life Is Sales, Gary Ford and Connie Bird share their unique perspective on success. Most people resist spelling out what they want, but those who know what they want and know how to ask for it are far more successful in all aspects of life. This book highlights the psychology behind getting people to do what you want and to say yes by using concrete day-to-day examples and making suggestions that will change your life.

Discover the keys to creating the winning attitude that delivers success. Chapters cover such areas as reciprocity, networking, how to overcome failure, how to make powerful requests, and how to gain an edge in sales conversations.
 

About Gary L. Ford

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About the Author For more than 13 years, Gary Ford has been privileged to work for many large systems integration companies, Cisco Advanced Technology Partners, and end customers, designing, deploying and maintaining Cisco telephony and contact center solutions. His introductory role to contact centers started in 1997 while working for British Telecom (BT) as a test engineer tasked with integrating the GeoTel ICR platform into BT's core telephony network. Over the following years, Cisco acquired GeoTel and rapidly transformed the ICR product set to include solutions from other Cisco acquisitions and a great deal of inhouse innovation. His role has changed over the years from test engineer to contact center and unified communications consultant. Gary spends much of his time designing and deploying Cisco unified communications solutions for a wide range of customers. Gary also holds a bachelor's of engineering degree in computer systems engineering, the status of Chartered Engineer, and several Cisco, Microsoft, and business-related professional qualifications. About the Technical Reviewers Carlos Gonzales, manager of Software Development Engineering, is one of the technical managers in the Customer Contact Business Unit in Boxborough, Massachusetts, where he has been working as an engineering manager for the past year. In his current role, he is involved in quality assurance testing, release engineering, and systems engineering activities with respect to the customer contact applications. Before becoming a manager, he held a software engineer and technical leader position for seven years in the Voice Technology Group Solution Test team focused on solution-level testing of UCCE, CVP, CUCM, CUP, CUSP, CTIOS, CAD, UCS, Outbound in Standalone, Distributed, CoW, and Parent/Child deployment models. During his tenure as an engineer, he had the privilege of leading and participating in validating the UCCE system in an end-to-end Cisco solution, as documented in the Cisco validated design guides (aka SRND). Currently, as a manager on the CCBU team, he has been privileged to work with UCCE development, test, and field engineers in deploying UCCE in a UCS, VMware, and EMC data center environment. Carlos holds a bachelor's degree in computer science and is the recipient of multiple Cisco, Microsoft, and VMware certifications in addition to more than 15 years in the networking industry. Alan Quinn, NCE Advanced Services Europe, is one of the senior consulting engineers in the Unified Customer Contact team in London, U.K. In his current role, he is involved in developing Contact Center as a Service (CCaaS) that includes Hosted UCCE, CVP, and CUCM; the solution is to be built on UCS technology. Before joining Cisco as an NCE, he held a position with a large European service provider as customer design authority for five years. This role focused on planning, designing, implementation, and operation of large contact center solutions that used the NAM/CICM deployment model. Alan has more than 14 years of experience in the communications industry and holds several Cisco voice certifications.
 
Published September 22, 2008 by Insomniac Press. 325 pages
Genres: Business & Economics, Self Help, Education & Reference. Non-fiction

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