Managing The Professional Service Firm by David H. Maister

No critic rating

Waiting for minimum critic reviews

See Reader Rating


International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms.

Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals.

Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that “every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners.”

About David H. Maister

See more books from this Author
David H. Maister is widely acknowledged as one of the world's leading authorities on the management of professional service firms. He advises firms in a broad spectrum of professions on issues ranging from marketing to human resources strategies. He is the author of the bestselling Managing the Professional Service Firm (1993) and True Professionalism (1997) and the coauthor of The Trusted Advisor (2000).
Published November 1, 2007 by Free Press. 384 pages
Genres: Business & Economics. Non-fiction

Reader Rating for Managing The Professional Service Firm

An aggregated and normalized score based on 86 user ratings from iDreamBooks & iTunes

Rate this book!

Add Review