Multi Unit Leadership by Jim Sullivan
The 7 Stages of Building High-Performing Partnerships and Teams

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Multi-Unit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams explores the art and science of 21st Century multi-unit leadership, performance and profitability. This 304 page softcover details the 7 stages that Regional Managers and franchisees go through as they grow from running a single unit to leading multiple units. The book features over 250 best practices of high-performing MULs (multi-unit leaders) across foodservice and retail industries in North America. The content is based on exclusive new research and best practices from 480 high-performing Multi-Unit Managers who work for companies that include Walt Disney, Panera Bread, McDonald's, Subway, Pizza Hut, Target, Applebee's, Macy's, Burger King, Chili's, KFC, Denny's, T.G.I. Friday's, Coca-Cola, Suoercuts and many other regional chains and franchisees. Whether you or your company oversees two stores or two hundred or two thousand, this book will show you and your multi-unit leaders and franchisees how to unify brand standards, execute effective Store Visits, maximize sales across regions, build bench strength, manage time & multiple priorities, build high-performing teams, and beat the competition every shift. Over 177,000 copies sold.

About Jim Sullivan

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Jim Sullivan, CEO and Founder of, is a veteran of over 20 years in the hospitality and retail industries. He’s worked for and with companies as distinct as Walt Disney Company, McDonald’s, and American Express. Not a “theorist”, Jim is well-known as a brand-builder, motivator, trend-spotter and problem-solver. He has built his reputation designing successful sales, marketing, leadership, and customer service programs for the “Top 200” foodservice and retail chains. He is a visiting professor at Penn State University, Cal Poly, University of Delaware and Purdue University.
Published October 16, 2012 by 304 pages
Genres: Business & Economics.

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