Profit at the Bottom of the Ladder by Jody Heymann
Creating Value by Investing in Your Workforce

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Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable.

In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working conditions.

She also demonstrates that lower-skilled employees - in call centers, repair services, product assembly - aren't expendable. They can determine 90 percent of companies' profitability. High performers positively shape customers' perceptions of businesses, driving satisfaction and loyalty.

To attract, train, and retain top-caliber people in these roles, you must enhance working conditions, creating a system in which your company and its employees profit together. Profit at the Bottom of the Ladder shows what works - from stock options for bakers to flexibility for factory workers to career tracks in call centers.

Featuring cases from companies around the globe - including a leading concrete manufacturer in India, a top European pharmaceutical firm operating in China, and successful U.S. manufacturers - this book shows how real organizations are excelling financially by strengthening frontline employees' working conditions.

About Jody Heymann

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Jody Heymann M.D, Ph.D., holds a Canada Research Chair in Global Health and Social Policy at McGill University where she is the founding director of a university-wide Institute for Health and Social Policy, and a Professor of Political Science and Epidemiology. The founder and director of theProject on Global Working Families at Harvard University, Heymann is also author of The Widening Gap: Why America's Working Families Are in Jeopardy and What Can Be Done About It (Basic Books, 2000), among other books.
Published May 12, 2010 by Harvard Business Review Press. 282 pages
Genres: Business & Economics. Non-fiction

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