QBQ! The Question Behind the Question by John G. Miller
Practicing Personal Accountability at Work and in Life

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The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.  

John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.

This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.
QBQ! was written more than a decade ago and has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of  FAQs that the author has received over the years.


About John G. Miller

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John G. Miller, a graduate of Cornell University and author of QBQ!: The Question Behind the Question, has worked with numerous Fortune 500 companies, organizations, and individuals. Karen G. Miller has mentored other moms in MOPs and MomsNext and was a registered nurse for sixteen years. They live together in Denver, Colorado. Author websites: QBQ.com, facebook.com/theqbq, twitter.com/QBQGuy
Published September 9, 2004 by Putnam Adult. 157 pages
Genres: Business & Economics, Health, Fitness & Dieting, Religion & Spirituality, Self Help, Education & Reference. Non-fiction

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This is a quick but deep book that explores the role of personal accountability in one's work and personal life.

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