Rude Awakenings by Giovinella Gonthier
Overcoming the Civility Crisis in the Workplace

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Prevent workplace incivility from poisoning your business with this turnkey program for teaching civility and respect.
A nationwide civility crisis is fast draining employee energy, corporate productivity, and consumer goodwill. Rude Awakenings presents a proactive program for dealing with incivility and the prevention of its escalation into a civil lawsuit, bad press, or violence.

About Giovinella Gonthier

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Gonthier is a workplace civilty expert who brings extensive diplomatic experience, contacts, achievements, and training experience to her work for global corporations. Morrissey owns a cookbook store in Chicago.
Published April 8, 2002 by Kaplan Business. 256 pages
Genres: Business & Economics, Health, Fitness & Dieting, Education & Reference. Non-fiction

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Although the likely audience for her book is managers who have to deal with impoliteness (will ill-mannered employees really pick this book up?), the tips are valuable for anyone working in an office environment.

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