Strategy from the Outside In by George S. Day
Profiting from Customer Value

No critic rating

Waiting for minimum critic reviews

See 1 Critic Review



Make customer value a C-Suite priority for lasting profits and growth

While the Great Recession ravaged the balance sheets of long-standing leaders in their respective industries, many companies have actually gained market share, grown revenues and profits, and created more value for customers. These are not flash-in-the-pan companies—world-beaters one year and stragglers the next. They are companies like Johnson & Johnson, Procter & Gamble, Fidelity, Cisco, Philips, Walmart, and Amazon.

The success of these organizations isn’t the result of a brilliant strategy for bad times; it’s the outcome of a highly effective long-term strategy that manages the company from the outside in.

In Strategy from the Outside In, George S. Day and Christine Moorman explain that the key to such lasting and highly profitable success is the ability to compete on and profit from customer value. It means operating from the outside in. It means always building strategy on market insight, and ensuring that every part of the company puts customer value first.

Applying years of research, Day and Moorman illustrate that an outside-in view requires constant vigilance and focus on four customer value imperatives:

Be a customer value leader Innovate new value for customers Capitalize on the customer as an asset Capitalize on the brand as an asset

Day and Moorman take you from theory to practice, with an emphasis on real world stories, practical models, and useable metrics so that you can profit from customer value. From the outside in.


About George S. Day

See more books from this Author
George S. Day is the Geoffrey T. Boisi Professor and co-director of the Mack Center for Technological Innovation at The Wharton School, University of Pennsylvania. Previously he was chairman of the board for the American Marketing Association, and has served as a consultant to GE, IBM, Medtronic, Merck, W.L. Gore & Associates, and other corporations. His books include Strategy from the Outside In and Peripheral Vision, among others. Day lives in Villanova, Pennsylvania.
Published July 23, 2010 by McGraw-Hill. 304 pages
Genres: Business & Economics. Non-fiction

Unrated Critic Reviews for Strategy from the Outside In

Ford Literary Blog

These companies also invest in market intelligence to determine patterns in customer behavior, and to identify market opportunities.

Feb 22 2011 | Read Full Review of Strategy from the Outside In ...

Reader Rating for Strategy from the Outside In

An aggregated and normalized score based on 20 user ratings from iDreamBooks & iTunes

Rate this book!

Add Review