The Best Practice by Charles Kenney
How the New Quality Movement is Transforming Medicine

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In the late 1990s, treatment-related deaths or “complications” were the fifth leading cause of death for Americans. Spurred by the crisis, a group of dedicated physicians like Paul Batalden and Don Berwick made it their goal to study the concepts of “quality improvement” used at Toyota and NASA, and to apply them to the practice of medicine. This book tells their story, and how these “heretical” ideas have blossomed into a movement, bringing the focus back to where it should have always been: the patient.

About Charles Kenney

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Charles Kenney is the author of five works of nonfiction. A former Boston Globe journalist, he has served as a consultant to Blue Cross Blue Shield of Massachusetts on the company’s quality and safety initiative.
Published December 16, 2008 by PublicAffairs. 334 pages
Genres: Business & Economics, Professional & Technical, Health, Fitness & Dieting. Non-fiction

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A cheerleading look at how some healthcare professionals are trying to improve quality by changing the way doctors and hospitals handle patients.

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