Sharing expertise gleaned from more than two decades as a library security manager, Graham demonstrates that libraries can maintain their best traditions of openness and public access by creating an unobtrusive yet effective security plan. In straightforward language, the author
* Shows how to easily set clear expectations for visitors’ behavior
* Presents guidelines for when and how to intervene when someone violates the code of conduct, including tips for approaching an unruly patron
* Offers instruction on keeping persistent troublemakers under control or permanently barred from the library
* Gives library staff tools for communicating effectively with its security professionals, including examples of basic documentation
This book arms librarians with the confidence and know-how they need to maintain a comfortable, productive, and safe environment for everyone in the library.
About Warren Graham
See more books from this Author
Published December 9, 2011
by Amer Library Assn.
Political & Social Sciences, Education & Reference, Business & Economics.