The Culture Cycle by James Heskett
How to Shape the Unseen Force that Transforms Performance

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The contribution of culture to organizational performance is substantial and quantifiable. In The Culture Cycle, renowned thought leader James Heskett demonstrates how an effective culture can account for up to half of the differential in performance between organizations in the same business.  A follow-up to the classic Corporate Culture and Performance (coauthored with John Kotter), this book explains how culture evolves, can be shaped and sustained, and can promote both survival and innovation in tough times.Drawing on decades of field research and dozens of case studies, Heskett introduces a powerful conceptual framework for managing culture and shows it at work in a real-world setting. Heskett's "culture cycle" identifies policies, practices, and behaviors that are crucial to moving cultures forward and demonstrates how to calculate the economic value of culture through the "Four Rs": referrals, retention, returns to labor, and relationships with customers. Heskett's insights will be invaluable to leaders, professionals, and consultants in HR, productivity, training, and operations--and for anyone seeking to optimize organizational performance. 

About James Heskett

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James Heskett is Baker Foundation Professor, Emeritus at Harvard University's Business School. A leader in advancing management practice, he remains active at Harvard Business School; serves as a board member at Limited Brands; and consults with companies worldwide. Heskett has won the Council of Logistics Management's John Drury Sheahan Award; Sales and Marketing Executives International's Marketing Educator of the Year Award; and the American Marketing Association's Career Contributions to the Service Discipline Award. He is author and coauthor of several books, including Corporate Culture and Performance (with John P. Kotter); The Value Profit Chain (with W. Earl Sasser, Jr. and Leonard A Schlesinger); and The Ownership Quotient (with Sasser and Joe Wheeler).
Published August 8, 2011 by FT Press. 384 pages
Genres: Business & Economics, Education & Reference. Non-fiction

Unrated Critic Reviews for The Culture Cycle

Business 2 Community

John Kotter and James Heskett’s classic book, Corporate Culture and Performance, is an organization development classic.

Nov 08 2011 | Read Full Review of The Culture Cycle: How to Sha...

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