The Five Pillars of TQM by Bill Creech
How to Make Total Quality Management Work for You

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A four-star general who applied the principles of organization, product, process, leadership, and commitment to remaking the Air Force for the Gulf War explains the need for greater quality and productivity in corporate America. Tour.
 

About Bill Creech

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Romance author Jayne Ann Krentz was born in Borrego Springs, California on March 28, 1948. She received a B.A. in history from the University of California at Santa Cruz and a Masters degree in library science from San Jose State University. Before becoming a full-time author, she worked as a librarian. Her novels include: Truth or Dare, All Night Long, and Copper Beach. She has written under seven different names: Jayne Bentley, Amanda Glass, Stephanie James, Jayne Taylor, Jayne Castle, Amanda Quick and Jayne Ann Krentz. Her first book, Gentle Pirate, was published in 1980 under the name Jayne Castle. She currently uses only three personas to represent her three specialties. She uses the name Jayne Ann Krentz for her contemporary pieces, Amanda Quick for her historical fiction pieces, and Jayne Castle for her futuristic pieces. She has received numerous awards for her work including the 1995 Romantic Times Reviewer's Choice Award for Trust Me, the 2004 Romantic Times Reviewer's Choice Award for Falling Awake, the Romantic Times Career Achievement Award, the Romantic Times Jane Austen Award, and the Susan Koppelman Award for Feminist Studies for Dangerous Men and Adventurous Women: Romance Writers on the Appeal of the Romance.
 
Published February 1, 1994 by Dutton Adult. 560 pages
Genres: Business & Economics, Self Help. Non-fiction

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Among other things, he addresses the advantages that can accrue from common purposes, decentralized operations, interactive communications, on-the-job training, shared successes, teamwork, and allied aspects of a system administered by flexible pacesetters who focus on market outcomes, not inputs...

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