The Heretic's Guide to Best Practices by Paul Culmsee
The Reality of Managing Complex Problems in Organisations

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When it comes to solving complex problems, we often perform elaborate rituals in the guise of best practices that promise a world of order, certainty, and control. But reality paints a far different picture, which practitioners are often reluctant to discuss.

A witty yet rigorous journey through the seedy underbelly of organisational problem solving, The Heretic’s Guide to Best Practices pinpoints the reasons why best practices don’t work as advertised and what can be done about it.

“Hugely enjoyable, deeply reflective, and intensely practical. This book is about weaving human artistry and improvisation, with appropriate methods and technologies, in order to pool collective intelligence and wisdom under pressure.”;Simon Buckingham Shum, Knowledge Media Institute, The Open University, UK

This is a terrific piece of work: important, insightful, and very entertaining. Culmsee and Awati have produced a refreshing take on the problems that plague organisations... If you’re trying to deal with wicked problems in your organisation, then drop everything and read this book.”Tim Van Gelder, Principal Consultant, Austhink Consulting


About Paul Culmsee

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Paul Culmsee earned a bachelor's degree in information science from Edith Cowan University. He is an IT professional, a facilitator, and a sense-maker who co-founded Seven Sigma Business Solutions. He and his wife have two children and live in Perth, Australia. Kailash Awati manages information systems development at Boehringer-Ingelheim, Australia. He holds PhDs in physics and chemical engineering together with assorted certifications in project and data management. His professional interests include project/portfolio management, risk analysis, knowledge management and decision making in organisations. He lives in Sydney with his wife and two children.
Published May 23, 2013 by iUniverse. 412 pages
Genres: Business & Economics. Non-fiction

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While the authors’ advice for the pursuit of common sense in the business world will appeal to experienced midlevel managers, the book might be of more value to new managers who could use some of these stories as lessons in how to avoid productivity pitfalls.

Jun 18 2012 | Read Full Review of The Heretic's Guide to Best P...

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