The Mediator's Handbook by Jennifer E. Beer

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The field of mediation has expanded dramatically since Friends Conflict Resolution Programs published the original MediatorÌs Handbook in 1982, the first "how-to" mediation manual available to the public. Since then, mediation has evolved from an alternative approach to conflict resolution for community activists to a process that has become part of our everyday landscape.

Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, the new edition provides a clear overview of mediation and conflict; a section that walks through each step in the mediation process; a large "Toolbox" section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. Whether new to the art of mediation or an experienced professional, people working in corporations, government agencies, community organizations, schools, and any other situation where there is a need to build bridges between diverse perspectives will find The MediatorÌs Handbook a valuable resource.

Jennifer E. Beer is the author of the original Mediator’s Handbook and helped develop Friends Conflict Resolution Programs' well-known mediation training course. She is the founder of JB Intercultural Consulting. Eileen Stief created FCRP's mediation program and training course 20 years ago. She is now a partner in PennACCORD Associates, a firm specializing in dispute resolution and conflict management. She is co-author of FCRP's School Mediation Trainer's Manual. Friends Conflict Resolution Programs is a program of the Philadelphia Yearly Meeting of the Religious Society of Friends (Quakers) and is one of the longest-running mediation programs in the United States.


About Jennifer E. Beer

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Dr. Jennifer E. Beer, PhD, has mediated conflicts and facilitated meetings for communities and organizations for 30 years. Author of the original Mediator's Handbook and of Peacemaking in Your Neighborhood, she combines mediation experience with her cultural anthropology background to teach university courses in negotiation and conflict resolution, and to lead workshops in mediation, training design, and cross-cultural communication.Caroline C Packard, JD, is a change and conflict response specialist with 30 years experience in the field. She led the Friends Conflict Resolution Programs for 15 years, and has trained hundreds of mediators. A cum laude graduate of Yale College and NYU School of Law, and a former corporate litigator with extensive formal training in psychology, Caroline mediates organizational conflict at all levels, and has a special interest in the evolutionary psychology of group conflict and cooperation.Eileen Stief developed the mediation process and principles documented in the The Mediator's Handbook, and trained a generation of mediators to work with community, multi-party, and environmental disputes. She was the leader of the Friends Conflict Resolution Program's experiment in community dispute settlement and later specialized in environmental mediation.Elizabeth Elwood Gates provided the delightful cartoon illustrations in honor of her aunt, Ann Richan, who was a passionate champion of community mediation.
Published July 1, 1998 by New Society Publishers. 176 pages
Genres: Business & Economics, Political & Social Sciences, Education & Reference, Law & Philosophy. Non-fiction

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