The Reference Interview Today by Susan Knoer
(Libraries Unlimited Library Management Collection)

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The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patronsÑin person and in cyberspace.||This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.

About Susan Knoer

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Published June 2, 2011 by Libraries Unlimited. 138 pages
Genres: Political & Social Sciences, Education & Reference.