The Six Sigma Handbook, Third Edition, Chapter 1 by Thomas Pyzdek & Paul Keller
Building the Responsive Six Sigma Organization

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The following is a chapter from the fully updated and revised The Six Sigma Handbook, Third Edition. It covers the management systems and statistical tools that are the foundation of Six Sigma. The book's presentation is based on the DMAIC (Define, Measure, Analyze, Improve, Control) implementation strategy for Six Sigma, with focus on the management responsibilities and problem-solving methodologies.

About Thomas Pyzdek & Paul Keller

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Thomas Pyzdek is a quality consultant, entrepreneur, author, educator, software developer, and speaker. He writes a regular column for Quality Digest and is a Fellow of the American Society for Quality (ASQ). He conducts seminars on Six Sigma for the American Society for Quality, and has received that organizations "Edwards" award. His clients and employers cover a wide range of industries including Ford, GM, McDonald's, Avon, Hughes Aircraft Company Missile Systems Group, and the Tucson Medical Center. McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
Published September 25, 2009 by McGraw-Hill Professional. 61 pages
Genres: Professional & Technical, Business & Economics. Non-fiction

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