Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands.
TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.
About Douglas ConantSee more books from this Author
The authors write of the myriad daily interactions bosses have with their employees throughout the course of the work week that lesser leaders might call “interruptions.” But Conant and Norgaard view these as opportunities to exercise true leadership, the kind of leadership that elicits creativit...May 19 2011 | Read Full Review of TouchPoints: Creating Powerfu...
As the authors write, “Whatever you say or do in a TouchPoint may be quickly transmitted to five or six people in that person’s network –– and then relayed to their colleagues and so on.” This is an essential takeaway for readers of TouchPoints because the exponential impact of these moments appl...Oct 24 2011 | Read Full Review of TouchPoints: Creating Powerfu...
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