Understanding, Managing and Implementing Quality by Jiju Antony
Frameworks, Techniques and Cases

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This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

About Jiju Antony

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University of Portsmouth
Published September 6, 2002 by Routledge. 256 pages
Genres: Business & Economics. Non-fiction

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