When Fish Fly by Joseph Michelli
Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market

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Synopsis

In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.
 

About Joseph Michelli

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Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of "The Starbucks Experience, The New Gold Standard, Prescription for Excellence", and "The Zappos Experience". One of today's leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year. JOHN YOKOYAMA is the owner of the World Famous Pike Place Fish Market. John's love of fish began as a child fishing with his father on Puget Sound. He learned the retailing business by working at his dad's produce stand in the Pike Place Farmer's Market. At age 25, he purchased the fish stand across from his dad's produce stand. He lives in Seattle. JOSEPH MICHELLI, PH.D. is a psychologist, organizational consultant, daily radio talk show host, professional speaker, and author of "Humor, Play and Laughter. He presents and consults on the creation of dynamic and playful corporate cultures for corporations around the world. He lives in Colorado Springs, Colorado.
 
Published August 4, 2004 by Hyperion. 176 pages
Genres: Business & Economics, Self Help. Non-fiction

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By empowering his employees, helping them buy in to his business vision and encouraging an intense commitment to customer service, Yokoyama turned a struggling Seattle fish market--with many unhappy e

Aug 02 2004 | Read Full Review of When Fish Fly: Lessons for Cr...

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