Working PeopleSmart by Mel Silberman
6 Strategies for Success

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Synopsis

Bringing out the best in others is good business. When we bring both respect and interpersonal savvy to our work relationships, we do more than make people feel good. We enhance personal and organizational performance. And as the workplace grows more complex and competitive, managing our work relationships becomes even more essential and difficult. Now more than ever we need to work people smart. Working PeopleSmart describes the six core strategies used by people-smart individuals and shows how to apply them in the toughest workplace situations. Individuals who are people smart know how to open others up rather than make them defensive or resistant. They have a knack for diffusing tension rather than creating it. They set a good example through their own behavior on the job and can inspire and influence others with less developed skills. Working PeopleSmart can serve as your virtual coach to guide you through difficult work relationships skillfully. How do you deal with a critical colleague? Make your boss listen to you? React to an offensive joke? Get the resources you need? The authors look at over 50 real-life situations and offer people-smart prescriptions for handling them effectively. They provide coaching tips for each scenario and describe exactly what a people-smart response sounds like. As two psychologists with both organizational and clinical expertise, coauthors Mel Silberman and Freda Hansburg are highly qualified to deliver the message that we can emerge from even the toughest interpersonal moments on the job with dignity and grace. Where other books rely on typologies that categorize people according to their interpersonal styles and then offer advice on how to deal with each type, the strategies described in Working PeopleSmart are straightforward and universal. They can be used immediately to deal with any type of person or any situation, no matter how difficult or sensitive.
 

About Mel Silberman

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Dr. Mel Silberman is the author of Active Training and otherDr. Mel Silberman is the author of Active Training and other organization development and training books. Professor of A organization development and training books. Professor of Adult and Organizational Development at Temple University, hedult and Organizational Development at Temple University, he is the editor of the annual Team and Organization Developme is the editor of the annual Team and Organization Development Sourcebook, and The Training and Performance Sourcebook Ant Sourcebook, and The Training and Performance Sourcebook Annual. He has been a consultant to hundreds of corporate, gonnual. He has been a consultant to hundreds of corporate, governmental, educational, and human-service organizations, anvernmental, educational, and human-service organizations, and is a popular presenter at professional conferences. d is a popular presenter at professional conferences. Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, "Active Training," "101 Ways to Make Training Active," and "PeopleSmart," Freda Hansburg is vice president of Active Training and coauthor of "PeopleSmart,
 
Published July 1, 2004 by Berrett-Koehler Publishers. 208 pages
Genres: Business & Economics, Self Help. Non-fiction

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